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Cancellation Policy

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Cancellation Policy

We understand that plans can change unexpectedly. To ensure a smooth experience for all our guests, please review our resort’s cancellation policy below:

1. Standard Cancellation Policy

  • Free Cancellation: You can cancel your reservation for free up to [insert number] days before your scheduled check-in date.
  • Late Cancellation: Cancellations made [insert number] days/hours or less before check-in will incur a charge of [insert amount or percentage] of the total reservation amount.
  • No-Show: If you fail to check in on the scheduled date without notifying us, we will charge [insert amount or percentage] of the total stay or the entire stay, depending on the terms of your booking.

2. Non-Refundable Rates

  • Non-Refundable Reservations: If you book a non-refundable rate, the full payment will be charged at the time of booking, and no cancellations or changes will be allowed. These rates are not eligible for refunds or rescheduling.

3. Special Offers & Packages

  • Special Rates or Packages: For reservations made under special offers or promotional packages, the cancellation policy may differ. Please review the specific terms associated with these offers during booking, as some packages may be non-refundable or subject to different cancellation conditions.

4. Group Bookings

  • Group Reservations: For bookings of [insert number] rooms or more, a separate cancellation policy may apply. Please contact our reservations team for group-specific cancellation terms.
  • Group Cancellations: Cancellations for group bookings must be made at least [insert number] days prior to arrival to avoid cancellation fees.

5. Peak Seasons & Holidays

  • Peak Season Cancellations: During peak seasons, holidays, or special events, our cancellation policy may be stricter. Cancellations made during these periods may be subject to additional fees or penalties, including the full payment for the stay. Please refer to your reservation confirmation for specific details during these times.

6. Modifications to Reservations

  • Reservation Changes: If you need to modify your booking (e.g., change dates or room type), please contact us at least [insert number] days before your arrival. Any changes are subject to availability and may result in additional charges.
  • Switching to Non-Refundable Rates: If you switch your reservation from a refundable rate to a non-refundable rate, the difference will be charged at the time of modification.

7. Force Majeure

  • In the event of unforeseen circumstances (e.g., natural disasters, government restrictions, etc.), we will try to accommodate changes in your reservation. Depending on the situation, we may offer a refund, rescheduling, or other alternatives. Please contact us for further assistance if your travel plans are affected by such events.

8. How to Cancel Your Reservation

  • Online Cancellations: You can cancel your reservation directly through the booking confirmation email or online account.
  • By Phone or Email: Alternatively, you can contact us at:

9. Exceptions

  • In certain exceptional cases (e.g., emergencies, family matters), we may offer more flexible cancellation terms at our discretion. Please reach out to our customer service team to discuss any special circumstances.

Villasita Resort