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Terms & Conditions

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Terms & Conditions

These Terms and Conditions (“Agreement”) govern your stay at Villasita Resort, and by making a reservation or visiting our resort, you agree to comply with the following terms. Please read them carefully.

1. General Information

  • Resort Name: Villasita Resort
  • Address: 55,56, near Rajaji National Park, Shyampur Nauabad, Uttarakhand 249408
  • Website: www.villasitaresort.in
  • Contact Information: +91 88688 78886

2. Booking and Payment

  • A booking is confirmed upon receipt of 40% advance payment.
  • The remaining 60% balance is payable at the time of check-in.
  • Payments are accepted via Card, UPI, Cash or Bank Transfer.
  • Guests must provide accurate booking details, including name, contact information and number of guests.
  • Bookings are non-transferable unless approved by Villasita.
  • Applicable taxes and service charges, if any, will be charged separately.
  • As per Government regulations, a PAN card is mandatory for transactions above ₹50,000.

3. Cancellation & Refund Policy

  • 14 days or more before check-in: 100% refund.
  • 7–13 days before check-in: 50% refund.
  • Less than 7 days before check-in: No refund.
  • No-show: The booking is non-refundable.
  • Cancellations due to natural calamities, adverse weather, road closures, travel disruptions, government restrictions or other circumstances beyond the resort’s control are non-refundable.
  • Once a booking is confirmed, Villasita reserves the accommodation and makes arrangements accordingly. Such cancellations may result in a financial loss to the property; therefore, no refund will be provided.

4. Check-in & Check-out

  • Check-in: 2:00 PM
  • Check-out: 11:00 AM
  • Early check-in and late check-out are subject to availability and may attract additional charges.
  • Valid government-issued ID is mandatory for all adult guests at check-in.

5. Occupancy & Visitors

  • Maximum occupancy is 2 guests per room, unless otherwise specified.
  • Additional guests or extra beds, where permitted, are subject to availability and additional charges.
  • Non-staying visitors are not permitted inside guest rooms but may use the restaurant and bar areas.
  • Package inclusions and activities are subject to availability and may be modified due to operational, weather or unavoidable circumstances.

6. Property Rules

General

  • Smoking is strictly prohibited inside rooms/villas and in public areas, restaurants, lounges, swimming pool and health club.
  • Smoking inside a guest room will attract a ₹500 cleaning charge per room.
  • Parties, events or loud music require prior approval from management.
  • Guests must not move furniture or damage/misuse property.
  • Guests are required to follow all resort safety and noise guidelines.

Swimming Pool

  • Pool timings: 8:00 AM – 8:00 PM.
  • Proper swimming costumes are mandatory.
  • Guests without appropriate swimwear will not be permitted to use the pool. Swimwear may be purchased through the front desk, subject to availability.

PS5 Gaming

  • ₹1,000 per session (1 hour).
  • Prior booking is recommended.

Spa & Wellness

  • Timings: 9:00 AM – 1:30 PM and 2:00 PM – 7:00 PM.
  • Advance appointment is recommended.

7. Food & Restaurant

  • Outside food is not permitted inside the resort.
  • Any outside food brought onto the property will be entirely at the guest’s responsibility.
  • Food, beverages, room service, activities and other chargeable services not included in the confirmed package will be billed separately.
  • Special dietary requests may be accommodated subject to availability.

8. Pets

  • Pets are not permitted at Villasita.

9. Children & Extra Guests

  • Children and additional guests are subject to the applicable occupancy limits and charges.
  • Any extra-person charges will be communicated at the time of booking.

10. Damage & Loss

  • Guests are responsible for any damage, breakage or loss caused by them during their stay.
  • Villasita reserves the right to recover the cost of repair or replacement.

11. Identification & Legal Requirements

  • Valid government-issued ID is required for all guests.
  • Foreign nationals must provide the required documents as per applicable government regulations.
  • Villasita reserves the right to refuse accommodation where required by law or in cases of invalid documentation.

12. Safety & Liability

  • Guests are responsible for their personal belongings and valuables.
  • Villasita shall not be responsible for loss or theft of belongings except where caused by the resort’s negligence.
  • Guests must follow all safety instructions and property guidelines.

13. Changes to Booking

  • Date changes, room/villa changes and changes in the number of guests are subject to availability and management approval.
  • Any applicable difference in tariff or additional charges will be payable by the guest.
  • Changes may be subject to the applicable cancellation policy.

14. Management Rights

Villasita reserves the right to ask a guest to leave the property, without refund, in cases of:

  • Misconduct or abusive behaviour
  • Illegal activities
  • Serious disturbance to other guests
  • Property damage
  • Violation of resort rules or these Terms & Conditions

15. Privacy

Guest information may be collected and used for booking, communication, operational and legal requirements and will be handled in accordance with applicable privacy requirements.

16. Acceptance of Terms

By confirming a reservation or checking in at Villasita Resort, the guest confirms that they have read, understood and agreed to these Terms & Conditions and Cancellation Policy.

By confirming this reservation, the guest agrees to all the above Terms & Conditions of Villasita Resort, Haridwar.

Villasita Resort