Refund and Returns Policy

At Villasita Resort, we strive to provide an exceptional experience for all our guests. Please review our refund and return policy below to ensure you have all the necessary information regarding cancellations, refunds, and returns.

1. Reservation Cancellations

• Standard Cancellations: Cancellations made at least [X] days prior to check-in will receive a full refund. For cancellations made within [X] days of check-in, a cancellation fee of [amount or percentage] will apply.
• Non-Refundable Bookings: Certain special rates and promotions may have non-refundable booking conditions. Please review the terms at the time of booking.
• Refund Method: Refunds will be processed to the original payment method and may take [X] business days to appear in your account.

2. Modifications to Reservations

• Changes to your reservation, including dates, number of guests, or room type, are subject to availability and may incur additional charges or rate adjustments.
• If changes result in a reduced stay or booking, the difference in cost will be refunded or charged as applicable.

3. Early Check-Out

• If you choose to check out earlier than planned, no refund will be provided for the unused portion of your stay, unless there is a special circumstance discussed with management (e.g., illness or emergency).

4. Refunds for Exceptional Circumstances

• In the event of serious illness, natural disasters, or other unforeseen emergencies that prevent you from utilizing your reservation, we may consider a full or partial refund at the resort’s discretion.
• We may also offer alternative dates for rescheduling your stay.

5. Return of Resort Products

• If you have purchased items from the resort’s shop (such as souvenirs, spa products, etc.), returns are accepted within [X] days of purchase, provided the items are unused and in their original condition.
• Items that are damaged, used, or have been opened cannot be returned or exchanged unless defective.

6. No Show Policy

• In case of a “No Show” (i.e., a guest who does not arrive on the scheduled check-in date without prior cancellation), the full amount for the stay will be charged, and no refund will be issued.

7. Complaints or Disputes

• We take guest satisfaction seriously. If you have any issues during your stay, please contact our front desk or customer service team immediately. We will work with you to resolve the issue, and we will consider the possibility of offering a refund or other compensatory measures in case of an unresolved complaint.

8. Contact Information

For any questions regarding your booking, cancellations, or refunds, please contact us at:

• Phone: 88688278886
• Address: Khasra No – 55,56, near Rajaji National Park, Shyampur Nauabad, Uttarakhand 249408

We thank you for choosing Villasita Resort and look forward to welcoming you!